CUSTOMER SERVICE, NOW EASIER DONE THAN SAID

Use the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer happiness.

HELP DESK CAPABILITIES

Features

OMNICHANNEL

Manage your customer conversations across multiple channels such as email, chat, phone, social media, and your website.

WORKFLOW AUTOMATION

Automate repetitive manual actions, and manage complex cross-functional service processes. Spot bottlenecks in your processes

PLATFORM

Connect Zoho Desk with other tools your team uses and add custom capabilities through REST APIs.

SELF-SERVICE

Embed a knowledge base, user community, and AI capabilities into your website, SaaS product, and mobile app

ARTIFICIAL INTELLIGENCE

Proactively triage support tickets, analyze customer sentiments, and spot anomalies in ticket traffic using Zia, the AI-powered assistant for Zoho Desk.

SOME OF ZOHO DESK’S FEATURES

Features

Improve agent productivity at scale

Transform how your team defines productivity and keep your agents working at their efficient best.

Offer 24/7 support without a global team

Build a robust self-service operation and empower your customers to find solutions on their own.

Manage support processes without a glitch

Get the basics of your customer support processes right and make life easier for your agents.

See complaints through to meaningful closure

Deliver consistent, quality support to your customers, irrespective of the products or services you sell.

Mobile accessibility

Zoho CRM mobile ensures that your team has access to important CRM data, no matter where they are. A sales rep in the field can pull up information about nearby customers or drop by for a meeting on the go.

Better customer satisfaction

Zoho CRM arms your team with all the historical data of a customer, as well as information regarding similar issues faced by others which helps your team resolve customer inquiries quickly, ensuring they leave satisfied.

YOUR DESK IS NOW POCKET-FRIENDLY. LITERALLY.

Now, close tickets on-the-go using Zoho Desk’s mobile app. Decision-makers can use Radar to monitor ticket traffic and key support metrics, regardless of where they are.

READY TO GET STARTED? CONTACT US !

Take the first step and justt drop us a message and our team of Zoho experts shall be in touch with you immediately. We shall give a free business process assessment and guide you through the right process of Zoho CRM implementation.